Playing The Healthcare Analytics Shell Game

When I think of how most healthcare organizations are analyzing their clinical data today … I get a mental picture of the old depression era shell game – one that takes place in the shadows and back alleys. For many who were down and out, those games were their only means of survival. The shellContinue reading “Playing The Healthcare Analytics Shell Game”

ECM Systems: Is Yours A Five Tool Player?

I grew up in Baltimore and baseball was my sport. I played Wiffle Ball in my backyard and Little League with my friends. It was all we ever talked and thought about. I played on all-star teams, destroyed my knees catching and worshipped the Orioles. And while I think Billy Beane’s use of analytics inContinue reading “ECM Systems: Is Yours A Five Tool Player?”

TV Re-runs, Watson and My Blog

When I was a wee lad … back in the 60s … I used to rush home from elementary school to watch the re-runs on TV.  This was long before middle school and girls.  HOMEWORK, SCHMOMEWORK !!!  … I just had to see those re-runs before anything else.  My favorites were I Love Lucy, Batman,Continue reading “TV Re-runs, Watson and My Blog”

A 124 Year Odyssey Involving Cases and Records Finally Ends

I first became aware of this matter about 10 years ago when I read a story about a woman named Josephine Wild Gun (yes, that is her name) who then lived in a small run-down house on the Blackfeet reservation in Montana. Like most of her Native American neighbors, she owned several parcels of reservationContinue reading “A 124 Year Odyssey Involving Cases and Records Finally Ends”

IBM at 100: TAKMI, Bringing Order to Unstructured Data

As most of you know … I have been periodically posting some of the really fascinating top 100 innovations of the past 100 years as part of IBM’s Centennial celebration. This one is special to me as it represents what is possible for the future of ECM.  I wasn’t around for tabulating machines and punchContinue reading “IBM at 100: TAKMI, Bringing Order to Unstructured Data”

It’s a Bird … It’s a Plane … It’s ACM! (Advanced Case Management)

ECM and BPM evil doers beware!  The days of creeping requirements … endless application rollout delays … one-size fits all user experiences … and blaming IT for all of it are over! Advanced Case Management is here to save us.  Long before this superhero capability arrived from a smarter planet, we’ve had to use aContinue reading “It’s a Bird … It’s a Plane … It’s ACM! (Advanced Case Management)”

Content in Motion: The Voice of Your Customer

Do you listen to your customers? No, really!  Of course, everyone answers “yes” when asked this question.  So much so … that the question really isn’t worth asking anymore.  The real question to ask is “What are you doing about it?” Your customers write about your services, prices, product quality and their experiences with youContinue reading “Content in Motion: The Voice of Your Customer”

IBM … 100 Years Later

Nearly all the companies our grandparents admired have disappeared.  Of the top 25 industrial corporations in the United States in 1900, only two remained on that list at the start of the 1960s.  And of the top 25 companies on the Fortune 500 in 1961, only six remain there today.  Some of the leaders ofContinue reading “IBM … 100 Years Later”

Content at Rest or Content in Motion? Which is Better?

I really wish I’d thought of this concept but I didn’t.  It’s such a simple idea when you think about it … that there are two fundamental types of content … enterprise content at rest and enterprise content in motion. Content at Rest = Cost / Risk Enterprise content at rest is sitting around justContinue reading “Content at Rest or Content in Motion? Which is Better?”

IBM at 100: SAGE, The First National Air Defense Network

This week was a reminder of how technology can aid in our nation’s defense as we struck a major blow against terrorism.  Most people don’t realize IBM contributed to our nation’s defense in the many ways it has.  Here is just one example from 1949. When the Soviet Union detonated their first atomic bomb onContinue reading “IBM at 100: SAGE, The First National Air Defense Network”