Healthcare Data is the New Oil: Delivering Smarter Care with Advanced Analytics

It has been said that “data” is the new “oil” of the 21st century.  That is certainly true in healthcare where a unique opportunity exists to leverage data – as fuel for better health outcomes.  Everything that happens with our health is documented … initially this was on paper … and more recently, in theContinue reading “Healthcare Data is the New Oil: Delivering Smarter Care with Advanced Analytics”

Playing The Healthcare Analytics Shell Game

When I think of how most healthcare organizations are analyzing their clinical data today … I get a mental picture of the old depression era shell game – one that takes place in the shadows and back alleys. For many who were down and out, those games were their only means of survival. The shellContinue reading “Playing The Healthcare Analytics Shell Game”

ECM Systems: Is Yours A Five Tool Player?

I grew up in Baltimore and baseball was my sport. I played Wiffle Ball in my backyard and Little League with my friends. It was all we ever talked and thought about. I played on all-star teams, destroyed my knees catching and worshipped the Orioles. And while I think Billy Beane’s use of analytics inContinue reading “ECM Systems: Is Yours A Five Tool Player?”

Healthcare and ECM – What’s Next Doc? (part 2 of 2)

In my last blog posting Healthcare and ECM – What’s Up Doc?, I wrote about using ECM based content analytics technology to help accelerate decision making in an industry in transition. But why stop there … how powerful would it be to turn those new insights (from unstructured information) into action by combining content analyticsContinue reading “Healthcare and ECM – What’s Next Doc? (part 2 of 2)”

Healthcare and ECM – What’s Up Doc? (part 1 of 2)

This is one of those industry centric topics everyone can relate to … we all need healthcare and we’ll all use it at some point in our lives.  I plan to do a couple of postings on Healthcare and ECM … here is the first. The healthcare industry is undergoing a major transformation.  We haveContinue reading “Healthcare and ECM – What’s Up Doc? (part 1 of 2)”

TV Re-runs, Watson and My Blog

When I was a wee lad … back in the 60s … I used to rush home from elementary school to watch the re-runs on TV.  This was long before middle school and girls.  HOMEWORK, SCHMOMEWORK !!!  … I just had to see those re-runs before anything else.  My favorites were I Love Lucy, Batman,Continue reading “TV Re-runs, Watson and My Blog”

A 124 Year Odyssey Involving Cases and Records Finally Ends

I first became aware of this matter about 10 years ago when I read a story about a woman named Josephine Wild Gun (yes, that is her name) who then lived in a small run-down house on the Blackfeet reservation in Montana. Like most of her Native American neighbors, she owned several parcels of reservationContinue reading “A 124 Year Odyssey Involving Cases and Records Finally Ends”

IBM at 100: TAKMI, Bringing Order to Unstructured Data

As most of you know … I have been periodically posting some of the really fascinating top 100 innovations of the past 100 years as part of IBM’s Centennial celebration. This one is special to me as it represents what is possible for the future of ECM.  I wasn’t around for tabulating machines and punchContinue reading “IBM at 100: TAKMI, Bringing Order to Unstructured Data”

It’s a Bird … It’s a Plane … It’s ACM! (Advanced Case Management)

ECM and BPM evil doers beware!  The days of creeping requirements … endless application rollout delays … one-size fits all user experiences … and blaming IT for all of it are over! Advanced Case Management is here to save us.  Long before this superhero capability arrived from a smarter planet, we’ve had to use aContinue reading “It’s a Bird … It’s a Plane … It’s ACM! (Advanced Case Management)”

Content in Motion: The Voice of Your Customer

Do you listen to your customers? No, really!  Of course, everyone answers “yes” when asked this question.  So much so … that the question really isn’t worth asking anymore.  The real question to ask is “What are you doing about it?” Your customers write about your services, prices, product quality and their experiences with youContinue reading “Content in Motion: The Voice of Your Customer”