Continuing in my recent theme of information governance and trusted information including enterprise content … we know that unstructured information (or enterprise content) is inherently different and requires a slightly different approach within the traditional data/information governance context. Organizations need to take 4 key steps to include the unstructured side of things:
- Identify and designate trusted ECM Repositories of record
- Create, control and maintain trusted content
- Consume, leverage and exploit trusted information
- Govern the information lifecycle including archiving, recording and preserving information and evidence of transactions, processes and events
Why these 4 items? … imagine that you are the General Counsel of a publicly traded firm who is the defendant in a major lawsuit. What if …
- You can’t find the information you are obligated, under court order, to produce?
- You can find the information … and it actually exonerates you … but it can’t be trusted as an accurate representation of the facts (spoliation) and can’t / won’t be admitted as evidence.
How can you prove you behaved in a compliant and/or lawful manner if you can’t use your own information to defend yourself because it isn’t trustworthy?
This is just one example that illustrates the 4 necessary steps to enable ECM to participate in information governance initiatives. Do you agree with all 4 steps? Next week, we’ll go into more detail starting with the importance of choosing the right ECM repository.